ABOUT US
At Barre Consulting, we take inspiration from barre workouts, where strength, flexibility, and endurance come together to create lasting results. While none of us can be considered ballerinas, our team of four brings a unique blend of expertise to help elevate your brand and customer success strategy. With 50+ years of Customer Success experience and 15+ years in AI, we deeply understand CS, its challenges, nuances, and its undeniable impact on business growth. We know CS isn’t a one-size-fits-all function, so we combine proven methodologies with AI-driven innovation to make the difficult easier and the repetitive more efficient. Let us help you scale smarter, engage more profoundly, and build enduring customer relationships without the overhead of an entire CS team.
THE TEAM
Meet the experts behind Barre Consulting's success
Andres Serrano
Founder
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At the heart of it, I help startups keep their customers happy and sticking around.
From agile startups to scaled-up enterprises, I’ve spent 15+ years, diving deep into AI, customer journeys, and what drives real engagement.
I turn Customer Success into a data-powered hug at scale.I raise the Barre by bridging the gap between tech, sales, and ops.
Gavin Laugenie
Founder
I began in sales but quickly discovered my true calling in Customer Success, from building a CS team in the U.S. to crafting impactful customer stories that inspire and drive results.
I firmly believe that the best way to retain customers is through genuine engagement, and CS is the key to making that happen.
I’m a die-hard New York Knicks & Manchester United fan (sorry, not sorry). As the resident fashionista, my love for skincare rivals my passion for footwear. My idea of a perfect night out? A little karaoke, a great whisky, and good company.
I raise the Barre by bringing high energy, sharp insights, and a flair for the extraordinary.
Jack Fitchett
Founder
I’ve spent 12+ years working with everyone from fast-growing startups to global enterprises, leading Customer Success and Account Management across Martech, CDPs and AI.
Whether managing multi-million ARR accounts or driving upsell and retention, I focus on building trust early, solving real problems and helping customers unlock meaningful value.
Outside of work, I’m usually with my wife and daughter, baking sourdough, smoking BBQ and for my sins, a loyal Crystal Palace and New England Patriots fan.
I raise the Barre by putting customers first and driving results that matter.
Simon Cooper
Founder
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From Series A to Fortune 500, I've done them all. I've managed small Nordic travel agents, to global investment banks. All across 15 years in various customer success roles.
And the one thing in common? All clients want, is for the software to do what they were sold.
I raise the Barre with my wealth of experience.